At Solis Nature B.V., we provide a platform connecting guests and property owners. Cancellation and refund policies for bookings are defined by the individual property owners. By making a booking on our platform, you agree to adhere to the cancellation and refund terms specified by the respective property owner.
Host
Cancellations
Cancellation
Fee: If a host cancels a confirmed booking, a fee equivalent to 30% of the
original booking amount will be deducted from the host’s upcoming bookings.
Deduction
Process: This deduction will continue from future bookings until the full fee
is redeemed.
Commitment:
Hosts are expected to honor their confirmed reservations unless prevented by
unforeseen circumstances as outlined below.
- Property Owner's Cancellation Policy
- Each property owner sets their own cancellation and refund terms, which are displayed on the listing page.
- Guests must review and agree to the property's policy before confirming a booking.
- Property owners may offer flexible, moderate, or strict cancellation policies, including partial or full refunds based on the timing of the cancellation.
- Refund Process
- Refunds, if applicable, are processed according to the property owner's policy.
- Once a refund is approved by the property owner, it will be processed within the timeframe specified by them.
- Payment processing times may vary depending on the payment provider.
- A 3% cancellation fee will be deducted from all refunds processed through our platform.
- Modifications & Early Checkouts
- Changes to a booking, including modifications or early checkouts, are subject to the property owner's policies.
- Additional charges may apply if changes affect the duration of stay or services included.
- No-Show & Last-Minute Cancellations
- If a guest fails to check in or cancels at the last minute, the refund (if any) will be determined by the property owner's policy.
- Some property owners may enforce a no-refund policy for last-minute cancellations or no-shows.
- Force Majeure & Special Circumstances
- In cases of unforeseen events such as natural disasters, pandemics, or travel restrictions, cancellation and refund policies will be determined by the property owner.
- Guests are encouraged to communicate directly with the property owner for exceptional cases.
- Disputes & Support
- If you believe a cancellation or refund has not been handled according to the stated policy, you may contact our support team at support@solisnature.com.
- We act as an intermediary but do not have final authority over refunds, as they are determined by the property owner.
- Changes to This Policy
- We reserve the right to update this policy at any time. Continued use of our platform constitutes acceptance of any changes.
For further inquiries, please contact us at support@solisnature.com.
