Effective Date: 10th, Nov 2025
1. INTRODUCTION
1.1. Solis Natural B.V. , a company registered in the Netherlands and including its holding company, affiliates, and group companies (collectively, "Solis Nature," "we," "us," or "our"), are committed to protecting the privacy of your personal data. This Privacy Policy outlines how we collect, use, process, disclose, and protect your information when you access or use our website, www.solisnature.com (the "Site"), and any related services (collectively, the "Services").
1.2. By accessing or using the Site and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. For the purposes of this policy, "User" means any individual or entity accessing, browsing, or otherwise utilizing the Site or Services, including but not limited to individuals or entities acting as Hosts or Guests. Unless otherwise defined herein, capitalized terms used in this Privacy Policy shall have the meanings ascribed to them in our General Terms and Conditions. If you do not agree with the practices described in this Privacy Policy, you should not use our Site or Services.
2. APPLICABILITY OF THIS PRIVACY POLICY
2.1. This Privacy Policy applies to all Users of our Site and Services. Depending on your location and the specific entity you are interacting with:
2.1.1. For Users interacting with Solis Natural B.V., our data processing activities are governed by the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Dutch data protection laws.
2.1.2. For Users interacting with Solis Naturals Private Limited, our data processing activities are governed by applicable Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2.2. Solis Nature does not represent that the Site or Services are appropriate or available in all geographical locations. If you access the Site or Services from a jurisdiction outside of Solis Nature explicit operational areas where the provision of our Services or our data processing activities are prohibited by law, you do so on your own initiative and are solely responsible for compliance with all applicable local laws. Solis Nature shall not be liable for any claims, damages, or liabilities arising from your access or use of the Site or Services in such jurisdictions, nor for compliance with any data protection laws in jurisdictions where we do not explicitly offer our Services.
3. INFORMATION WE COLLECT
3.1. We collect personal data that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site, or otherwise contact us.
3.2. The types of personal data we collect depend on the context of your interactions with us and the Services, and may include:
3.2.1. Identity Data: Name, username, password, date of birth, gender, nationality.
3.2.2. Contact Data: Email address, postal address, phone number.
3.2.3. Profile Data: Account settings, preferences, feedback, reviews, survey responses.
3.2.4. Financial Data: Bank account details, credit/debit card details, payment history (processed by secure third-party payment processors).
3.2.5. Transaction Data: Details about products/services you have purchased, bookings made, properties listed, and other transaction details.
3.2.6. Property Data (for Hosts): Property address, descriptions, images, availability, pricing, amenities, licensing information, and related documents.
3.2.7. Booking/Stay Data (for Users): Check-in/check-out dates, number of guests, special requests, travel preferences.
3.2.8. Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
3.2.9. Sensitive Personal Data: We generally do not collect sensitive personal data (e.g., health information, racial or ethnic origin) unless explicitly provided by
you for a specific service (e.g., accessibility requirements for a booking) and with your explicit consent.
3.3. Information Collected Automatically: When you visit, use, or navigate the Site, we may automatically collect certain information, including your:
3.3.1. Log and Usage Data: IP address, browser type and settings, device information (device ID, operating system), referring URLs, pages viewed,
time spent on pages, dates and times of access.
3.3.2. Location Data: General location (based on IP address) or precise location (if you grant permission via your device settings).
3.3.3. Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies. For more details, please refer to
Section 10 of this policy.
3.4. Information from Third Parties: We may receive information about you from other sources, such as:
3.4.1. Hosts: Information about guests from hosts related to bookings.
3.4.2. Payment Processors: Information related to payment transactions.
3.4.3. Social Media Platforms: If you link your account or interact with us through social media.
3.4.4. Partners: From business partners, affiliates, or advertising networks.
4. HOW WE USE YOUR INFORMATION
4.1. We use your personal data for various purposes, primarily to provide, maintain, and improve our Services, and in reliance on a lawful basis (e.g., contract, legal
obligation, legitimate interest, or consent).
4.2. To Provide and Manage Services
4.2.1. To create and manage your account.
4.2.2. To facilitate property listings, bookings, and sales.
4.2.3. To process transactions and send related notifications.
4.2.4. To enable communication between Hosts, Guests, Merchants, and Retailers.
4.2.5. To provide customer support and respond to inquiries.
4.2.6. To manage our relationship with you, including notifying you about changes to our terms or policies.
4.3. For Security and Fraud Prevention
4.3.1. To maintain the safety and security of our Site and Services.
4.3.2. To detect and prevent fraud, spam, abuse, and other harmful activity.
4.3.3. To conduct necessary due diligence, including Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, as required by applicable laws (see Section 15 of General Terms).
4.4. For Analytics and Improvement
4.4.1. To analyze Site usage, trends, and user behavior to improve our Services.
4.4.2. To develop new features, products, and services.
4.4.3. To personalize your experience on the Site.
4.5. For Marketing and Advertising
4.5.1. To send you marketing communications, newsletters, and promotional offers, where you have consented or where permitted by law.
4.5.2. To measure the effectiveness of our advertising campaigns.
4.5.3. For remarketing and promotional purposes with third-party vendors (as described in the General Terms regarding Listing data).
4.6. For Legal and Compliance Purposes
4.6.1. To comply with legal obligations, including tax, accounting, and regulatory requirements.
4.6.2. To enforce our General Terms and other policies.
4.6.3. To resolve disputes and enforce agreements.
5. HOW WE SHARE YOUR INFORMATION
5.1. We may share your personal data without providing a notice to you with the following categories of recipients:
5.1.1. Within Solis Nature’s Entities: Your data may be shared between Solis Natural B.V. and Solis Naturals Private Limited as necessary to provide Services and to ensure operational continuity, always in compliance with applicable data protection laws.
5.1.2. Hosts/Guests: For the purpose of facilitating bookings and communication, relevant contact and booking details are shared between Hosts and Guests.
5.1.3. Hosts: Information necessary to facilitate transactions and partnerships.
5.1.4. Downstream Partners/Third Parties : We may share necessary property details (including but not limited to property address, descriptions, images, availability, and pricing) with our downstream partners or other third parties to facilitate marketing, distribution, and operational support of Listings.
5.1.5. Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was shared.
5.1.6. Business Partners: With business partners to offer you certain products, services, or promotions.
5.1.7. Legal and Regulatory Authorities: When legally required, such as in response to a court order, subpoena, or government request, or to establish, protect, or exercise our legal rights or defend against legal claims.
5.1.8. Affiliates/Acquisition: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
6. INTERNATIONAL DATA TRANSFERS
6.1. Your information may be stored and processed in any country where we have facilities or where we engage service providers. This means your personal data may be transferred to, and processed in, countries other than the country in which you reside, including outside the European Economic Area (EEA) and India.
6.2. For GDPR-governed data: When transferring personal data outside the EEA, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure a similar degree of protection as within the EEA.
6.3. For Indian data: We take steps to ensure that any transfer of personal data outside India is done in compliance with Indian data protection laws, including ensuring that the recipient provides a level of data protection comparable to that required under Indian law.
By using our Site and Services, you consent to the transfer of your information to countries outside your country of residence.
7. DATA RETENTION
7.1. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7.2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7.3. Upon expiry of the retention period, your personal data will be deleted or anonymized.
8. DATA SECURITY
8.1. We implement reasonable technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
8.2. You are responsible for keeping your account password and login credentials confidential.
9. YOUR DATA PROTECTION RIGHTS
9.1. Depending on your jurisdiction, you may have the following data protection rights:
9.1.1. For GDPR-governed data :
9.1.1.1. The right to access your personal data.
9.1.1.2. The right to rectification of inaccurate data.
9.1.1.3. The right to erasure of your personal data ("right to be forgotten").
9.1.1.4. The right to restrict processing of your personal data.
9.1.1.5. The right to data portability.
9.1.1.6. The right to object to processing of your personal data.
9.1.1.7. The right to withdraw consent at any time where we rely on consent to process your personal data.
9.1.1.8. The right to lodge a complaint with a supervisory authority.
9.2. For Indian-governed data :
9.2.1.1. The right to review the personal information you have provided.
9.2.1.2. The right to correction or amendment of your personal information.
9.2.1.3. The right to withdraw consent (subject to certain conditions).
9.2.1.4. Specific rights related to "sensitive personal data or information."
9.2.1.5. The right to grievance redressal as per Indian laws. To exercise any of these rights, please contact us using the details provided in the "CONTACT US"
section below. We will respond to your request in accordance with applicable data protection laws. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
10. COOKIES AND SIMILAR TECHNOLOGIES
10.1. We utilize cookies and similar tracking technologies (such as web beacons, pixel tags, and device identifiers) to collect and store information when you access or interact with our Site. By using our Site, you acknowledge and agree that we collect and use these cookies and similar technologies for various purposes, including but not limited to:
10.1.1. To enable core features and services, such as secure login, managing your account, and processing bookings.
10.1.2. To monitor and analyze Site usage, traffic patterns, and user behavior to understand how our Site is performing, identify areas for improvement, and
optimize your experience.
10.1.3. To remember your preferences, settings, and choices (e.g., language, currency, recently viewed listings) to provide a more tailored and efficient browsing experience.
10.1.4. To deliver more relevant advertisements and promotional content to you, both on our Site and across third-party websites and platforms, based on your
inferred interests.
10.1.5. To detect and prevent fraudulent activity and enhance the overall security of our Site and Services.
10.2. Your Control Over Cookies: We collect your cookies to enhance your experience and provide our services as described above. However, you maintain control over these technologies. If you do not wish for cookies to be collected or stored on your device, you can disable or turn them off through your browser settings or device settings.
10.2.1. Most web browsers provide options to manage your cookie preferences, including:
a. Refusing all cookies.
b. Indicating when a cookie is being sent.
c. Deleting cookies that have already been set.
10.2.2. To disable or manage cookies, please refer to the specific instructions provided by your web browser or device. Please be aware that if you choose
to disable or block some cookies, some parts of our Site may not function properly, or certain features and functionalities may become inaccessible or
severely limited.
11. THIRD-PARTY WEBSITES
11.1. The Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to the practices of third parties that we do not own or control. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal data.
12. MINORS
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information. If you believe that we might have any information from or about a child under 18, please contact us at support@solisnature.com.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on the Site and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
14. GRIEVANCE REDRESSAL MECHANISM
14.1. In compliance with applicable Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Solis Naturals Private Limited has appointed a Grievance Officer to address any concerns, complaints, or discrepancies related to the processing of personal data in India.
14.2. Grievance Officer: Mr. Haris Javeed
Email: support@solisnature.com
Address: Pankaj Plaza -1, Plot No. 2, 2nd Floor, Karkardooma Community Centre,
East Delhi, Delhi, India, 110092
14.3. If you have any grievances, concerns, or complaints regarding the processing of your personal data, or if you wish to exercise your rights under applicable Indian data protection laws, you may contact the Grievance Officer at the details provided above.
14.4. All grievances received shall be acknowledged within 72 hours and Solis Nature will aim to respond within 72 hours from the time of receipt, in accordance with
applicable law. The Grievance Officer shall ensure that your concerns are addressed promptly and in good faith.
15. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please
contact us at:
Email: support@solisnature.com
For Solis Natural B.V. (EU/EEA related inquiries):
[Westenengerdijk 80, 6731 ED, Otterlo, Netherlands]
For Solis Naturals Private Limited (India related inquiries):
[Pankaj Plaza -1, Plot No. 2, 2nd Floor, Karkardooma Community Centre, East Delhi, Delhi, India, 110092]
